policies & procedures
We accept cash and all major credit cards as forms of payment for services.
All guest must arrive with a mask. Temperature checks at the door for all guests entering the salon. Appointments must be staggered between scheduled appointments to responsibly practice social distancing and to give the stylist adequate time to disinfect and clean their station and salon areas after each service. Extra guests not permitted. 1 guest per stylist permitted inside the Salon temporarily. No children not scheduled for a service in salon. 1 guardian for a child receiving a service under 12 is the only extra guest permitted at this time. Siblings with appointments, must all gather together in one area of the salon to keep a safe distance from all guests and their stylist. Sick Policy information below. Please avoid paying in cash if possible, temporarily.
All services are non-refundable. We believe that each guest should be satisfied with their haircut and/or color service. If a guest is dissatisfied, we will gladly make minor adjustments to their haircut and/or color within 10 days of the original appointment date at no additional charge. Guarantee covers mistakes and does not cover changing your mind after agreed requests are performed or root regrowth due to the natural process of hair growth.
Make sure to plan accordingly. Clients arriving over 15 minutes passed their appointment time will be rescheduled in order to respect the schedule of other guests. All of our appointments are confirmed via email and/or text. Appointments can be cancelled or rescheduled with a full 24 hours notice from appointment start time, with no consequence.
Late Cancellations: We reserve the right to charge 10% of the service fee if the appointment is not cancelled prior to the full 24 hours.
No shows: No shows will be charged 30% of the service reserved. No shows for free consultations will be charged a $20 flat fee to respect the time wasted of the stylist waiting on you. Any outstanding balances due will require payment before any new appointments can be made. Multiple no shows will require 50% non-refundable deposits in advance to hold appointment and will go towords the service balance.
Sick Policy: If you are sick stay home. Please notify your stylist if you are ill or have a fever. Temperature checks will be taken at the door. Anyone who arrives with a fever will be declined and rescheduled. No penalty for illness. Please notify your stylist if you have been sick, had a fever or had any symptoms of COVID-19 in the past 14 days. Please notify your doctor for further consultation. If you're not sure how to contact your stylist, please feel free to text 877.316.3061.
To ensure the safety of all children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children under the age of 12 need to have their own scheduled service appointment and need to be accompanied by an adult who is not preoccupied. Masks are required for everyone.
We love your pets, but under the Americans with Disabilities Act (ADA) Title III, only service animals that accompany people with disabilities are allowed in all areas of this business where members of the public are normally allowed to go. A service animal is individually trained to do work or perform tasks for a person with a disability. However, an animal whose sole function is to provide comfort or emotional support does NOT qualify as a service animal under the ADA.
Retail products can be returned unopened and unused for a full refund within 30 days of purchase date. Used or opened products can be returned for a 50% restocking fee within 30 days of purchase date and will be disposed of for the health & safety of our guests. Receipts can be emailed upon request at checkout. All items purchased at a discount are final sale and can not be returned. Purchases made online using our referral links, refer to them directly for their refund policy.