policies & procedures
We accept cash and all major credit cards as forms of payment for services.
All services are non-refundable. We believe that each guest should be satisfied with their haircut and/or color service. If a guest is dissatisfied, we will gladly make minor adjustments to their haircut and/or color within 10 days of the original appointment date at no additional charge. Guarantee covers mistakes and does not cover changing your mind after agreed requests are performed or root regrowth due to the natural process of hair growth.
Make sure to plan accordingly. Clients arriving over 15 minutes passed their appointment time will be rescheduled in order to respect the schedule of other guests. All of our appointments are confirmed via email and/or text. Appointments can be cancelled or rescheduled with a full 24 hours notice from appointment start time, with no consequence.
Late Cancellations: We reserve the right to charge 20% of the service fee if the appointment is not cancelled prior to the full 24 hours.
No shows: No shows will be charged 50% of the service reserved. No shows for free consultations will be charged a $20 fee to respect the time wasted of the stylist waiting on you. Any outstanding balances due will require payment before any new appointments can be made. Multiple no shows will require 50% non-refundable deposits in advance to hold appointment time slots.
To ensure the safety of all children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children under the age of 12 need to have their own scheduled service appointment and are to be accompanied by an adult who is not preoccupied.
We love your pets, but under the Americans with Disabilities Act (ADA) Title III, only service animals that accompany people with disabilities are allowed in all areas of this business where members of the public are normally allowed to go. A service animal is individually trained to do work or perform tasks for a person with a disability. However, an animal whose sole function is to provide comfort or emotional support does NOT qualify as a service animal under the ADA.
Retail products can be returned unopened and unused for a full refund within 30 days of purchase date. Used or opened products can be returned for a 50% restocking fee within 30 days of purchase date and will be disposed of for the health & safety of our guests. Receipts can be emailed upon request at checkout. All items purchased at a discount are final sale and can not be returned.