policies & procedures
We accept cash and all major credit cards as forms of payment for services.
We believe that each guest should be satisfied with their haircut and/or color service. If for any reason a guest is dissatisfied, we will gladly make adjustments to their haircut and/or color within 10 days of the original appointment date at no additional charge.
Make sure to plan accordingly. Clients arriving over 15 minutes passed their appointment time will be rescheduled in order to respect the schedule of other guests. All of our appointments are confirmed via email, text and/or telephone. Appointments can be cancelled or rescheduled a full 24 hours, from your appointment start time, in advance with no consequence. We reserve the right to charge up to 50% of the service fee if the appointment is not cancelled before a full 24 hours. No shows will be charged 50% of the service fee and can not make a new appointment until payment is recieved. Multiple no shows maybe asked to choose a different salon facilitator.
To ensure the safety of all children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while receiving their services. Children under the age of 12 need to have their own scheduled service appointment and are to be accompanied by an adult who is not preoccupied.
We love your pets, but under the Americans with Disabilities Act (ADA) Title III, only service animals that accompany people with disabilities are allowed in all areas of this business where members of the public are normally allowed to go. A service animal is individually trained to do work or perform tasks for a person with a disability. However, an animal whose sole function is to provide comfort or emotional support does NOT qualify as a service animal under the ADA.
Retail products can be returned unopened and unused for a full refund within 30 days of purchase date. Used or opened products can be returned for a 50% restocking fee within 30 days of purchase date and will be disposed of for the safety of our guests. Receipts can be emailed upon request at checkout. Sale items are final sale and can not be returned.